FAQ

Tickets are available for booking through this website only. Tickets purchased on unauthorized websites or through scalpers will not be honored.

The best way to guarantee entry is to book online in advance. Once the museum is open (December 9th) it will be possible to purchase tickets at the entrance, unless we are at capacity.

We do not have parking.

The 14th street A,C, and E lines as well as the 8th avenue L line are right outside of our door! The 14th street 1,2, and 3 lines are also a block away from us.

The experience should typically last between 45 and 90 minutes.

We are in compliance with ADA. That being said, about 75% of the museum is wheelchair accessible. We have an elevator that can get guests to our first floor which hold about 75% of the museum but unfortunately the second floor is only accessible by stairs. Due to the museum being in a historical NYC building, we are unable to build any lifts or elevators up to the second floor to accommodate any guests in wheelchairs.

No, food and drinks are not allowed in the museum.

Tickets are not required for children who are under age five. They can enter MOI for free!

Yes, the museum welcomes pets!

Email [email protected] with your order number and the date and time you would like to move your reservation to, they will get back to you within 48 hours.

No, because chances are when you come to the museum, we will be sold out for that time slot, so it is always better to reserve in advance.

No, we do not sell any food or drink, nor do we allow any outside food or drinks in the museum.