FAQ

Read our FAQ and get the information you need.

  • We highly recommend purchasing tickets on our website at least 2-3 days in advance to secure your visit.

     

  • No regular or bus parking on site in NYC.

    The two nearest parking options are located at:

    85 8th Ave, New York, NY 10011 – Icon Parking

    623 Hudson St, New York, NY 10014 – NYC Parking 61

     

  • The 14th Street A, C, and E lines, as well as the 8th Avenue L line, are right outside our door! The 14th Street 1,2, and 3 lines are also a block away from us.

  • Each timeslot is 60 minutes. The main experience typically lasts 45 to 50 minutes, allowing time to stop by our gift shop!

  • There are no stroller parking areas in the museum.

  • We are in compliance with the ADA. That being said, about 75% of the museum is wheelchair accessible. We have an elevator that can get guests to the first floor, which holds about 75% of the museum, but unfortunately, the second floor is only accessible by stairs. Due to the museum being in a historical NYC building, we are unable to build any lifts or elevators up to the second floor to accommodate any guests in wheelchairs.

  • No, food and drinks are not allowed in the museum.

  • Children ages 4 and under do not require a ticket for entry.

  • Absolutely! The museum is pet-friendly year-round. Pets do not require tickets, and there are no fees for having a pet with you during your visit.

  • The museum does not have a bag/coat check area. However, guests are welcome to carry their bags and backpacks while exploring our exhibits.

  • No, we do not sell any food or drinks or allow any outside food or drinks in the museum.