FAQ

Tickets are available for booking through this website only. Tickets purchased on unauthorized websites or through scalpers will not be honored.

Due to high demand, we are not able to guarantee ticket availability at the door. It is highly recommend to purchase tickets at least 2-3 days in advance here on our website to secure your visit.

We do not have parking.

The 14th street A,C, and E lines as well as the 8th avenue L line are right outside of our door! The 14th street 1,2, and 3 lines are also a block away from us.

Each timeslot is 60 minutes. The main experience typically lasts 45 to 50 minutes, allowing time to stop by our gift shop!

There are no stroller parking areas in the museum.

We are in compliance with ADA. That being said, about 75% of the museum is wheelchair accessible. We have an elevator that can get guests to our first floor which hold about 75% of the museum but unfortunately the second floor is only accessible by stairs. Due to the museum being in a historical NYC building, we are unable to build any lifts or elevators up to the second floor to accommodate any guests in wheelchairs.

No, food and drinks are not allowed in the museum.

Children ages 4 and under do not require a ticket for entry.

Absolutely! The museum is pet-friendly year-round! Pets do not require tickets and there are no fees to have a pet with you during your visit.

The museum does not have a bag/coat check area. However, guests are welcome to carry bags and backpacks on their person while exploring our exhibits.

No, we do not sell any food or drink, nor do we allow any outside food or drinks in the museum.