FAQ

Read our FAQ and get the information you need.

  • We highly recommend purchasing tickets on our website at least 2-3 days in advance to secure your visit.

     

  • Yes, we do. Gift a mind-bending experience with a digital gift card to the Museum of Illusions. Funds can be used on tickets and merchandise in the Illusion Shop.
    Click here to buy.

  • No regular or bus parking on site in NYC.

    The two nearest parking options are located at:

    85 8th Ave, New York, NY 10011 – Icon Parking

    623 Hudson St, New York, NY 10014 – NYC Parking 61

     

  • The 14th Street A, C, and E lines, as well as the 8th Avenue L line, are right outside our door! The 14th Street 1,2, and 3 lines are also a block away from us.

  • The museum experience typically takes between 45 and 50 minutes, but there is no time limit, so you are welcome to explore at your own pace.

  • There are no stroller parking areas in the museum.

  • We are in compliance with the ADA. That being said, about 75% of the museum is wheelchair accessible. We have an elevator that can get guests to the first floor, which holds about 75% of the museum, but unfortunately, the second floor is only accessible by stairs. Due to the museum being in a historical NYC building, we are unable to build any lifts or elevators up to the second floor to accommodate any guests in wheelchairs.

  • No, food and drinks are not allowed in the museum.

  • Children ages 4 and under do not require a ticket for entry.

  • Absolutely! The museum is pet-friendly year-round. Pets do not require tickets, and there are no fees for having a pet with you during your visit.

  • The museum does not have a bag/coat check area. However, guests are welcome to carry their bags and backpacks while exploring our exhibits.

  • No, we do not sell any food or drinks or allow any outside food or drinks in the museum.

  • Ticket and merchandise purchases are non-refundable. If you are unable to make your reservation time, we are more than happy to reschedule you to a new date.

  • Ticket allocation and rescheduling are subject to local policy and availability and usually require at least 24 hours’ notice prior to the event date. Click the manage booking link on the upper right of your confirmation to reschedule your visit or add additional tickets. For any questions, concerns, or disputes, you agree to contact us in a timely manner at the following: [email protected]